STUDENT VISA COUNSELOR
Provide in-depth counselling to students and their families on study abroad options, focusing on countries like Germany, Canada, the U.K. and the USA, guiding them through the visa application process.
Manage and respond to daily telephonic inquiries, offering expert advice and counselling to prospective students and addressing their queries effectively.
Take responsibility for achieving sales targets, driving registration numbers, and contributing to the overall revenue of the organization.
Focus on improving the conversion ratio of inquiries to actual student registrations, ensuring a higher success rate for student admissions.
Stay agile and adaptable to new challenges, programs and policies, ensuring that counselling remains relevant and up-to-date with the latest immigration trends.
Regularly research and track changes on official immigration websites to provide accurate and current information to students.
Stay informed about immigration programs, organize training sessions for team members and integrate new knowledge into counselling practices.
Strive to provide the best possible counselling experience, focusing on improving customer satisfaction and building long-term relationships with clients.
Conduct strong, consistent follow-ups with prospective students via phone calls to convert leads into successful registrations.
Assist students in preparing and reviewing their application documents, ensuring that all paperwork is accurate, complete, and submitted on time.
Apply NowBACKEND OFFICER
Accurately enter and manage student and client data in the company’s CRM or database systems, ensuring all information is up-to-date and accessible.
Review and verify documents submitted by students and clients, ensuring they meet all requirements and standards.
Organize, maintain, and archive physical and digital files, ensuring they are easily retrievable for future reference.
Prepare and generate regular reports on student registrations, inquiry status, and other key performance indicators for management review.
Provide administrative support to the counseling team by preparing necessary documents, scheduling appointments, and managing correspondence.
Manage email communication with students, clients, and internal teams, ensuring timely and accurate responses to inquiries and requests.
Monitor and track the progress of student visa applications, updating records and notifying relevant parties of any changes or required actions.
Liaise with external agencies, including universities and government bodies, to facilitate smooth processing of student applications and visas.
Maintain and manage office supplies and resources, ensuring that the office is well-stocked and equipped to meet daily operational needs.
Ensure that all processes and documentation comply with company policies and legal requirements, assisting with internal audits as needed.
Apply NowTELE CALLER
Manage and respond to incoming calls from prospective students and clients, providing information and addressing their queries effectively.
Conduct outbound calls to potential leads, following up on inquiries, and promoting the company's services and programs.
Identify and generate new leads through telephonic communication, gathering relevant information to qualify prospects for further engagement.
Accurately document all call details, including inquiries, feedback, and outcomes, in the CRM or relevant database for future reference.
Arrange and confirm appointments for students and clients with counsellors or other relevant team members, ensuring smooth scheduling and coordination.
Clearly explain the features, benefits, and processes of various immigration and study abroad programs to callers, addressing any questions they may have.
Regularly follow up with potential clients and students who have shown interest, ensured consistent communication and increased conversion rates.
Provide ongoing support to existing clients by answering their questions, resolving issues, and keeping them informed about the status of their applications.
Achieve and exceed daily call targets set by the management, maintaining a high level of productivity and engagement.
Gather feedback from callers about their experience with the company's services and report any suggestions or concerns to the management for improvement.
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